Introduction

SOUTHWEST PHARMA - Providing Healthcare Locally

SOUTHWEST PHARMA is dedicated to providing comprehensive and complete pharmacy solutions to all our customers in both care homes and community. We achieve this by listening, auditing, clinical screening, innovation, education, training and expert advice.

We are also committed to ensure that we support our Care Homes in continually improving the quality of life of the patients. We work very closely with our clients to achieve and maintain best practice working standards.

SOUTHWEST PHARMA provides ultimate healthcare solutions -remotely- to clients over the UK. We are a non-retail pharmacy, we offer dispensing services to both NHS and private clients.

We are also committed to ensure that we support our Care Homes in continually improving the quality of life of the patients. We work very closely with our clients to achieve and maintain best practice working standards.

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OUR MISSION

SOUTHWEST PHARMA aims to provide consistent and high standards of pharmacy services to all our clients by utilising our expertise in the healthcare industry.

About Us

Our aim – SOUTHWEST Pharma

Our ultimate aim is to provide patient focused care through innovation and education which will lead to better practice across the whole of the health sector.

We are a team of specialist pharmacists, with more than 2 decades experience in the care sector, including accredited trainers, ACTs and NVQ3 dispensers.

We at SOUTHWEST PHARMA, provide a service that is dedicated from clinical to medication management and guidance on safe standards and practice. We are at the forefront of providing innovation and training in specialist areas of health and medicine…our focus is to make sure that patient health is the priority.

We offer our Care Homes specialist medications and services through our wide range of suppliers. Our primary aim is to provide a quality, care driven service and we will also endeavor to save your nursing home money through our innovations.

SOUTHWEST PHARMA understands the necessity for specific dispensary services, therefore we have chosen not to provide a retail customer facing business model, which allows us to concentrate on the provision of an all-round service for Care Homes as well as our delivery customers.

Practice a healthy lifestyle with – SOUTHWEST PHARMA

At SOUTHWEST PHARMA we provide healthy lifestyle advice and public health advice to patients. Please do not hesitate to contact us if you would like to receive healthy lifestyle advice or medicines information.

Below are some useful links to help promote healthy lifestyle advice and medicines information.

https://www.nhs.uk/live-well/
This site contains advices, tips and tools to help you make the best choices about your health and wellbeing.

https://patient.info/
This site contains over 4000 health information leaflets, a wellbeing centre, a free health check and thousands of discussion forums.

https://www.nhs.uk/
NHS choices contain a comprehensive list of conditions and give a detailed overview of the condition
NHS choices also contain advice on: health living, social care support, health new and an option to search services near to you (sign posting)

https://www.medicines.org.uk/emc
The electronic medicines compendium contains up to date, easily accessible information about medicines licensed for use in the UK.
The electronic medicines compendium has more than 9000 documents, all of which are approved and checked by either the UK or European government agencies which license medicines.
The electronic medicines compendium contains two types of documents; summaries of product characteristics (SPCs) and patient information leaflets (PIL). It provides information on thousands of licensed medicines available in the UK.

https://www.cqc.org.uk/
The CQC are independent regulator of health and adult social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high quality care and encourage care services to improve.

Public Health Campaign

The provision of opportunistic healthy lifestyle advice and public health advice to patients receiving prescriptions who appear to :

• have diabetes; or
• be at risk of coronary heart disease, especially those with high blood pressure; or
• who smoke; or
• are overweight,
• and pro-active participation in national/local campaigns, to promote public health messages to general pharmacy visitors during specific targeted campaign periods.

For more details please click on https://campaignresources.phe.gov.uk/resources/campaigns

Complaints

At SOUTHWEST PHARMA we promote highest standard of NHS prescription services, we want to know if you are unhappy with our service in any way.

Please contact us in the first instance if you have a complaint via Tel: 01392327264 or
email: southwestpharma123@gmail.com
Please write to

    SOUTHWEST PHARMA,
    Unit B15 Mercury Business Park Exeter Road,
    Cullompton,
    EX5 4BL

if your complaint has not been resolved.

If you are unhappy with the way we have dealt with you complaint you may wish to contact one of the organisations listed below:

General Pharmaceutical council:
The General pharmaceutical council is the professional body of all pharmacists in the UK. Anyone wishing to make a compliant on a professional issue may contact the General Pharmaceutical council at the following address:

The General Pharmaceutical Council
129 Lambeth Road, London, SE1 7BT
General Enquires telephone: 020 3365 3400
Website: www.pharmacyregulation.org

NHS Devon, Cornwall & Isles of Scilly Area Team
NHS England
Peninsula House
Kingsmill Road
Tamar View Industrial Estate
Saltash
Cornwall
PL12 6LE
Tel: 01752 841696

This is SOUTHWEST Pharma’s Privacy Notice.

As part of the services we offer, we are required to process personal data about our staff, our service users and, in some instances, the friends or relatives of our service users and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.

If you have any concerns or questions please contact us:
Via phone:; Fax:
E-mail: southwestpharma@chemist.com

Service Users

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:

• Your basic details and contact information e.g. your name, address, date of birth and next of kin;
• Your financial details e.g. details of how you pay us for your care or your funding arrangements.
• We also record the following data which is classified as “special category”:
• Health and social care data about you, which might include both your physical and mental health data.
• We may also record data about your race, ethnic origin, sexual orientation or religion.

Why do we have this data?

We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.

We process your data because:

• We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
• We process your special category data becauseIt is necessary due to social security and social protection law (generally this would be in safeguarding instances);
• It is necessary for us to provide and manage social care services;
• We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.

Where do we process your data?

So that we can provide you with high-quality care and support we need specific data. This is collected from or shared with:

1. You or your legal representative(s);
2. Third parties.

We do this face to face, via phone, via email, via our website, via post, via application forms.

Third parties are organisations we might lawfully share your data with. These include:

• Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
• The Local Authority;
• Your family or friends – with your permission;
• Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
• The police or other law enforcement agencies if we have to by law or court order.

Staff

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data:

• Your basic details and contact information e.g. your name, address, date of birth, National Insurance number and next of kin;
• Your financial details e.g. details so that we can pay you, insurance, pension and tax details;
• Your training records.

We also record the following data which is classified as “special category”:

• Health and social care data about you, which might include both your physical and mental health data – we will only collect this if it is necessary for us to know as your employer, e.g. fit notes or in order for you to claim statutory maternity/paternity pay;
• We may also, with your permission, record data about your race, ethnic origin, sexual orientation or religion.

As part of your application you may – depending on your job role – be required to undergo a Disclosure and Barring Service (DBS) check (Criminal Record Check). We do not keep this data once we’ve seen it.

Why do we have this data?

We require this data so that we can contact you, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.

We process your data because:

• We have a legal obligation under UK employment law;
• We are required to do so in our performance of a public task;
• We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.

We process your special category data because:

• It is necessary for us to process requests for sick pay or maternity pay.

If we request your criminal records data it is because we have a legal obligation to do this due to the type of work you do. This is set out in the Data Protection Act 2018 and the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. We do not keep a record of your criminal records information (if any).

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?

As your employer we need specific data. This is collected from or shared with:

1. You or your legal representative(s);
2. Third parties.

We do this face to face, via phone, via email, via post, via application forms.

Third parties are organisations we have a legal reason to share your data with. These include:

• Hr Majesty’s Revenue and Customs (HMRC);
• Our pension scheme with NEST Pension;
• Our external payroll provider;
• Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
• The police or other law enforcement agencies if we have to by law or court order.
• The DBS Service
• Friends/Relatives

What data do we have?

As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:

• Your basic details and contact information e.g. your name and address.

Why do we have this data?

By law, we need to have a lawful basis for processing your personal data.

We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?

So that we can provide high quality care and support we need specific data. This is collected from or shared with:

1. You or your legal representative(s);
2. Third parties.

We do this face to face, via phone, via email, via post, via application forms.

Third parties are organisations we have a legal reason to share your data with. These may include:

• Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, and other health and care professionals;
• The Local Authority;
• The police or other law enforcement agencies if we have to by law or court order.

Your rights

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:

1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service;
2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request;
3. You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the Information Governance Alliance’s guidelines (https://digital.nhs.uk/data-and-information/looking-after-information/data-security-and-information-governance/codes-of-practice-for-handling-information-in-health-and-care/records-management-code-of-practice-for-health-and-social-care-2016).
4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.
7. You may choose to opt out of the NHS using your data for planning and research purposes please ask for details.

You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.

If you would like to complain about how we have dealt with your request, please contact:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us/

Contact Us

Key Information

Pharmacy Owner : Southwest Pharma Ltd
Superintendent Pharmacist : Daniela Tarau
GPHC Registratiin Number - 2086498

Unit B15 Mercury Business Park Exeter Road,
Cullompton,
EX5 4BL

Tel : 01392327264
Email : southwestpharma123@gmail.com